FAQ - Frequently asked questions
Below are some frequently asked questions with my answers. If you have questions on Shipment, Returns, Payment Options, Order Placing & Screen Printing read those first.
If your questions is still not answered, reach out and do send me an email. I'll get back to you as soon as possible.
How to Buy
How do I place an order?
All my available prints are listed on Etsy. Payment and shipment methodes are handled on there. If the print is not there, it is sold out. You can let me know via a message through Etsy or by mail that you can't go on in life without that print, because on occasion I reprint a design and I could let you know first.
My Original Drawings are only listed on this website. If you're interested in one of these, send me an email, and I will give you more information and photos of the drawing, price and shipment costs.
What are your payment methods?
Payment via Etsy has numerous options. Ideal, Visa, Apple Pay, Google Pay, Paypal and so on. Your regular payment option will be there.
If you want to purchase something directly from me. I only accept Paypal, Ideal and via regular (old school) bank transfer.
Shipping information
How can I follow my shipment ?
If you've placed an order through my Etsy shop and have questions on that shipment, reach out via the confirmation mail you've got from Etsy, so it'll all be registered there.
lf you've placed an order directly with me, through this website, you will receive an email conformation with all details of the carrier, the shipment and a track and trace code. In the Netherlands and Europe I ship with POSTNL (TNT), for the rest of the world I ship with Fedex.
How do you pack your items?
All items are shipped in a water proof, cellophane bag - on top of a recycled grey board backing & send in a flat, super strong, card board enveloppe.
What are the delivery times?
I pack and ship new orders between 1-3 working days after placing the order. Below are the delivery times per country or region (this is excluding packing time).
the Netherlands 1-3 days / Rest of Europe 2-6 days / Rest of world 3- 12 days
(Screen)Prints
What is a screen print ?
Screen printing is a printing technique that forces ink through a fine mesh stencil (the “screen”) onto a a flat surface - paper, textile, wood. Each color is printed separately. So if the design has 4 colours, each color is hand printed printed with a different stencil.
What are the care instructions for prints?
inks I use for screen printing are ligth fast, which means they do not fade, like a regular poster. However sunlight will destroy all things, no matter wat ink or paint you use. So prints are best to be kept out of direct sunlight, framed and preferable with a passe-partout - this lets the paper breath between behind the glass. Regular glass will do for my screen prints.